Politique de remboursement
Returns & Exchanges
SoFree Creations wants you to be happy with your purchase. Each piece is handmade to order in our California studio, therefore like all handmade unique items we cannot offer refunds.
Exchange Requirements:
1- Time is of the essence, and we will only accept exchanges within 14 days of the date your item was delivered.
2- There are no refunds or exchanges on custom made or personalized items.
3- Item must be unworn, unused, in the original condition.
Before sending your exchange to us, please:
Step 1. Send us an email to feelfree@sofreecreations.com explaining the reason to your request for exchange and what item you would like to exchange it for. Upon review, we will send you a email to let you know if your request meets the requirements. If so, proceed to step 2
Step 2. Please mail your Wallet to us at:
SoFree LLC
2150 Thomas ave, #2,
San Diego, CA, 92109.
if it arrives unused and in original condition please proceed to step 3:
Step 3. Send a $6.00 deposit by PayPal to the account paypal.me/sofreecreations for shipping of new item.
Upon receipt, we will send your replacement item.
Return Requirements
1- Time is of the essence, and we will only accept returns within 7 days of the date your item was delivered.
2- There are no refunds or exchanges on custom made or personalized items.
3- Item must be unworn, unused, in the original condition.
Before sending your return to us, please:
Step 1. Submit your Request for return here. You will received an email letting you know if your request is still within the allowed time window. If approved:
Step 2. Please mail your Wallet to us at:
SoFree LLC
2150 Thomas ave, #2,
San Diego, CA, 92109.
if item arrives unused and in original condition we will issue your refund and you will receive an email confirmation.